Not Impressed

Out of 10

Pets Best looks like a great insurance company, but how can you have a great company if your customer care is poor?
Wanting to know more about this company and it's coverage, I emailed some simple questions to customer care, but I never got a response. I was sent advertisements for enrollment (several times over), but even after I sent a new email, with the first message attached, I received nothing in response.

Why would I give my money to a company who won't even pay attention to me!

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Posted: 08/11/2008

We apologize for the lack of response to your inquiry. It is our goal to respond to every customer's inquiry regarding our products and services in a timely fashion. While I do not know the specific reason why your inquiry was not responded to I would like to take this opportunity to request that you resend your inquiry to so we can address any concerns you may have. You are also free to call us at 877-738-7237 and speak with a customer service representative directly.

Posted: 08/11/2008

I agree with you. I went through the same thing with this company. Not very happy with this company at all. I would not recommend it to anyone.

Posted: 08/12/2008

Usually picking up the phone gets better results than email. So old fashioned, I know.