only good if your dog doesn't get sick

Out of 10

Our dog had anaplasmosis, an infection like lyme disease and rocky mountain spotted fever. She survived and is perfectly healthy today, but VPI reimbursed perhaps 10% of what it cost us. They did not respond when we protested with letters, emails, etc. The telephone reps, who do not make the decisions, simply said they could do nothing, but they would pass on our concerns. We heard from no one. And, they refused to renew our dogs insurance.

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