I just received a payment on my first claim with Embrace. They decided that ALL the charges that I submitted were coverable, including tax, and the claims payment was exactly what I hoped for. The claim was for charges associated with a lower back injury that my dog suffered. I was concerned that the claim would be denied as a preexisting condition because he had had trouble with his lower back once before we bought the Embrace policy--most insurance companies would find any excuse to call that a preexisting condition. But not Embrace. They contacted me to ask for details about the two injuries, and I appreciated the opportunity to explain why the two injuries were unrelated. Communication with customer service was easy, and they kept me posted on the status of my claim. I was a longtime customer of VPI prior to switching to Embrace, and I'll never look back!
Age of Pet