I had heard good things about PetPlan so decided to give them a try. About a year after becoming insured with PetPlan, our Golden Retriever, Duke, had to have an eye removed suddenly due to melanoma tumor within the eye. I submitted all the required documentation to PetPlan and had a check within two weeks for the covered portion of my claim. No hassles. Duke subsequently needed follow-on care for medical issues related to the eye and Petplan paid the supplemental costs within a week of me filing a claim. I was SO IMPRESSED! As another reviewer stated - I wish I got this kind of care from my human insurance company! Anytime I have needed to call PetPlan, I have been able to talk immediately to a representative and have always been treated in a professional and courteous manner. I have been so happy that I told several veteranarians that I know about PetPlan and encouraged them to spread the word! Thanks again PetPlan for helping us!