I cannot express how impressed I am with the service provided by Healthy Paws.My sweet kitty, Pepper, broke her hind left leg (tibial fracture. We don't exactly know how (she is indoor only). We've had to make over 5 trips to the vet in less than 3 weeks. She also had to be taken to the emergency vet twice during this time. Although not all of my claims have been sent to Healthy Paws yet, I did receive a check today from them for the first few visits.
The experience was surprisingly hassle-free. Since this was our first claim ever, we needed to submit all of Pepper's vet records to them. Once they had everything we needed, our claim was processed within a day, and I received the check in another two! I spoke to one of their customer service reps a couple times, and she was always helpful. I also received an email asking me how Pepper was doing. The entire experience left me feeling like they really cared, much unlike the 'evil insurance company' image I had in mind. :)