We've been pleased with our experience with VPI. We made certain when we insured our dogs that we got the cancer rider. While we did not want to ever hear the word Cancer again in relation to a beloved pet, we've had excellent experience with our claims, and especially with our sweet girl's recent claims for cancer. A small misunderstanding initially was worked out very equitably with our submitting all the paperwork necessary. Ever since then, it's been smooth sailing. Additionally, we find there are people working for VPI who really care; this is quite refreshing.