Got me on theold "180 day clause".

Out of 10

Max my short haired tabby swallowed something that didn't agree with her. She spent two days at the Tufts animal hospital. She had IVs, oxygen booth and other assorted goodies. The bill ran about 1K.
I thought my wife had filed the paper work, but I found it when getting the tax stuff ready. So Isent in the paper work...They processed it very quickly and disallowed the claim because it had been longer than 180 days past the treatment date. My fault.

The good news is that after being with them for almost two years I had paid more to Pets Best than the claim. I'm leaving them and opening "Health Savings Accounts" for each of my three (two cats and a dog) animals.

Morale of the story - Check your policy's limitations. Filing deadlines are not even mentioned on most of the pet insurance sites.

More importantly - If you can leave the account alone, you might be better off with a savings account for your pets.

Did you find this review helpful?
Ate something (bug?) that didn't agree with her.
Claim Amount
Over $1000


Age of Pet
1 - 8

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Posted: 03/11/2011

Thanks for your comments, Mark. We’re sorry you decided to cancel your policy. As you can see from other reviews on this page, Pets Best Insurance has certainly proved to be a big financial help to several of our customers. Yes, claims need to be filed within 180 days. However, if it can be shown that through no fault of your own you were not able to meet the deadline for filing, your claim will still be accepted if you file as soon as possible, but in no event more than one year. One of our Customer Care representatives will be in touch to discuss your options.
To ensure that claims submitted are actually received by Pets Best Insurance in a timely manner, we send email notifications to customers confirming that a claim has been received. If you submit a claim and have not received an email confirmation, please contact our Customer Care team as soon as possible to ensure timely processing of your claim.