Initially I was pretty frustrated with getting reimbursed, but part of the problem was that my secretary was supposed to handle the claims and told me that I wasn't covered for various things. Once I started dealing with it myself, I did receive reimbursements. My daughter was just married so I've been really busy with other things, but I intend to be more proactive and I'm sure the response will be good. My only frustration would be that the Vet doesn't fill out the paperwork at the time of service so that it can be faxed and then the insurance company's paperwork requirements get to be a bit tedious.
Bottom line, though: Nothing is more important than caring for your loved ones... kids and pets included!