We have two chihuahuas, one has been insured since he was a puppy, and we have had very few health claims for him in nearly 8 years. Recently we had the largest claim, which was handled quickly. Our other dog could not be insured because of a preexisting condition, which like health insurance for humans, may make sense to underwriters, but does not to dog parents. I also would like information about types of coverage and claim information broken down in a way that is designed to be quick and easy to interpret. The graphic design could be better.