Our dog has had health issues since we adopted her in the spring of 2010. We got her from a shelter where she was not treated well and where the vet records were inaccurate. Unfortunately, because of the EXTENSIVE pre-existing condition policies, many many of her difficulties have not been covered by PetPlan. However, we have been able to get some reimbursement for expensive treatments and examinations relating to her dysphasia- or difficulty swallowing. We are certainly grateful for what PetPlan has been able to provide, but also have been frustrated by what we have felt to be excessive and overly expanded "pre-existing conditions" policies.