A good but not the best insurance

6
Out of 10

In 2003 I signed up my dog for petsecure 3. In 2007 he was diagnosed with diabeties. I was happy he had the insurance as I did not have to worry about treatment costs. I was even able to have cataract surgery to restore his eyesight that he lost due to the disease.
In 2010 he was diagnosed with a liver issue and once again all his treatment costs were covered. My dog died in 2011 and his cremation expenses were covered.

I found their customer service representatives to be very helpful and considerate. When I had a issue with my policy I felt they listened and the issued was addressed.

My main issue with the policy results from the increase in the required co-payments if you are deemed to be in the top % of claims, both in number or amount.

This affected me in that twice they wanted to increase my co-payments, I was only treating the diabeties at that time, but I was able to reason with them and explained that as the condition was chronic treatment was spread out over the life of the animal. I was advised if I made a claim for any other condition my co-payments would increase.

As a pet ages it is likely they will develope multiple conditions that require treatment and this is when you need the policy the most. As a result I would not purchase a policy with Petsecure again as I was able to purchase a policy where I am not penalized for multiple conditions and there is no limit on the payout for any condition and the price of this policy is comparable.

Did you find this review helpful?
Injury/illness
diabeties
Claim Amount
Over $1000
Breed

Karelian Bear Dog

Age of Pet
Over 8 years

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Posted: 04/10/2011
By:  

Which insurance would you recommend now?

Posted: 06/13/2011
By:  

Are you willing to give the name of your new insurer....please
timone@sympatico.ca

Posted: 05/27/2011
By:  

Can you please comment on what insurance you got after Pet Secure?

Posted: 06/27/2011
By:  

Hey would you mind to tell me your new pet insurance name?Thanks! qkelemen@gmail.com

Posted: 07/06/2011
By:  

I now insure my pets with Trupanion.

Posted: 08/02/2011
By:  

I recommend Trupanion as well.