Use the correct diagnosis codes

Out of 10

I have two German Shepherd dogs, Lady and Heidi, both are just over 8 years old. We have carried VPI superior coverage on both dogs since we have had them. The coverage has always been very good and has paid claims quickly & efficiently. In response to some of the more negative reviews I have read, I want to point out how important it is that your animal's Vet notate the appropriate diagnosis code on the billing. Just like human doctors, this diagnosis "encoding" is very important for getting the bill processed & paid. So, help VPI out and give your Vet a copy of the codes that you receive with your policy. Have him/her put it into your animal's chart so that the correct billing code can be used when the bill goes in. We've had first-hand experience with this when Lady ruptured her tendon last year, resulting in a cast on her foot & leg for 6 weeks. Our Vet did not use a billing code and the billing was paid at a much lower level. When we re-submitted with a billing code of "Ruptured tendon", VPI paid immediately. Of the approximately $2,000 bill, VPI paid close to $1,600.

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