I have been 100% satisfied with all aspects of VPI. My claims are always processed very quickly and the reimbursement rates have made the policies by far more than worth the cost. In the past few years all of our dogs have all undergone expensive surgeries or illnesses and having the insurance has enabled us to provide the highest quality care for them without regard to cost. The customer service department has always been very helpful and friendly. I was especially grateful for the high level of compassion that I received when canceling the policy of our late dog Sevin after a long battle with liver cancer. As long as I have a pet I will continue to protect them with a policy from VPI.