I sent in a claim and called and they said I had to fill out this form which is impossible to understand, sent in and it was denied, so sent in after conversation on how to get it covered with vet bill paid. They said they would cover very little but came to about 1/2 and so I sent it in with what she said, now they deny it again!!! THEY ARE TERRIBLE!! SAID IT WAS NOT COVERED WITH THEY SAID BEFORE IT WAS. SOMEONE DOES NOT KNOW WHAT THEY ARE DOING. WILL CANCEL THIS TOMORROW. Also pay very little toward what is cost now!