Three weeks after getting Healthy Paws coverage for my youngest dog Andee, he became very ill. Andee has never had a serious health issue, so we were very surprised by his symptoms. After rushing to the ER and a number of tests later, Andee was diagnosed with lymphoma. I would never have thought my youngest, healthiest dog would be the first to go. I was in such a state of shock the Healthy Paws staff kindly took care of contacting the ER and handling the paperwork. I didn't have to do a thing. Then I received a very thoughtful email from the company along with my coverage statement. Shortly after that I received a check for the ER visit reimbursement. Healthy Paws paid exactly what I expected based on my deductible and coinsurance. No surprises. (I had other pet insurance in the past and was ALWAYS surprised.) The only surprise here was needing to use the coverage so soon!