I fired Petplan

Out of 10

I purchased the best policy Petplan has to offer, the Gold policy. I have a beatuiful, healthy Yorkie named Harlie. Shortly after the policy was in full force, she wondered into a fire ant bed and got bit. We didn't know what was wrong with her, she was rubbing her face on the carpet and shaking her head. We gave her a bath and she just wasn't acting normal. We took her to the vet and he gave her some antihistamine and she was fine. I submitted the claim and they denied payment saying it was a preexisting condition because they had no prior medical records on her. Needless to say, I fired them on the spot and exercised the " money back satisfaction guarantee". What a joke...it's pro rated.

Did you find this review helpful?
ant bites, as it turns out
Claim Amount
Under $100

Yorkshire Terrier

Age of Pet
Under a year

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Posted: 10/05/2010

How could they say it was a preexisting condition?
You mean because the dog was young and had no prior medical records they said that?

Posted: 11/19/2010

Had she ever been to the vet before? If so, then they require the vet records and would have approved it I'm guessing, after receiving them. I doubt you'll find a replacement that won't have such a requirement to avoid fraud.