Do not use this insurance company! I had been a loyal customer for 10 years - automatic payment - never late. They sent me a letter asking for a renewed expiration date on my CC card for the monthly payments, which I called in and gave them this information. Then about a year later, I submitted a claim and they said I was not a customer! Why didn't they contact me a second time to get my CC information? One time shot and that was it! I have been fighting them ever since and have had it! they are not flexible at all and their appeals department refused my story time and time again, even thought I had the original letter asking them for the information and the date in which I provided them the CC information. There are no exceptions and they DON'T cover congenital or hereditary conditions - which many other insurance companies do! DO NOT USE THEM!
Age of Pet