Don't waste your money!

Out of 10

I payed well over $500/yr. for my 2 puppies to be covered by VPI's "Superior Plan". Well, let me tell you that there is NOTHING superior about it! The phone salesman told me that the superior plan would reimburse 90% of any medical costs. I have had the insurance for about 4 months and turned in one claim after my dog experienced bleeding and vomiting after being spayed. The total emergency bill was over $1,100 and today (2 months later) they finalized me claim and said that they will be reimbursing me $342. This is less than 30% of the claim. On top of their misrepresentation of their coverage, they tried to deny the claim completely until I called well over 20 times to complain. They also played games like telling me that they never received my dog's medical records, even though I had verified that the vet had sent them 3 times. Each time they did this they would further delay review of my claim. I will be filing a complaint with the BBB and possibly a lawsuit to recover the additional damages. I bought this insurance so that I would never have to consider cost when caring for my dogs. This has not been the case with VPI. I will be canceling asap!

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