Our experience

Out of 10

It took trupanion 10 days to process our claim. This does not include my time spent on preparing the claim and getting doctors signature as well as postal time mailing the claim to trupanion and the reimbursement check mailed to us.

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Claim Amount
Over $1000

German Shepherd

Age of Pet
Under a year

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Posted: 09/05/2010

You think 10 days is a long time?? My car insurance claim took 6 weeks to be processed!!!!

Posted: 09/07/2010

Hi GSD owner - Generally it takes a little longer to process your first claim because we have to request your pet's full medical records from your veterinarian and cannot continue processing the claim until we have received them. Processing times for subsequent claims are usually much quicker since we will already have those records on file.
If you wish to further speed up the process, you can fax your claims to us at 1-866-405-4536 that way we will receive the documents same-day.

Posted: 09/19/2010

10 days would be equal to the speed of light if you're working with human health insurance companies. And while you wait and wait you also get sent to the nice folks at collections.

Posted: 10/20/2010

My personal experience on about 4 claims I have submitted so far is they have a very speedy claims service. Although I read the instructions first before I submited the claim. I printed out a bunch of claim forms and keep them at home. I take one with me when I go to the vet. No running around I get the signature I need right then and there.