Healthy Paws always responds quickly. It is always easy to upload information. Claims are settled fast and fairly. Our dog is 4 years old and has unfortunately had some health issues. This is our first dog, and therefore our first experiences with pet-insurance. We are so glad we chose Healthy Paws. They not only respond quickly, but check on our dog after a claim is filed and settled, just to see how she is doing. A bright spot in challenging times.