I have been with Embrace pet insurance for over 2 years. Our little Tiny Toy poodle had 2 specialized surgeries and 2 ER visits before she was a year old and we realized we needed help with these huge bills. After researching several pet insurance companies, Embrace was by far the best in terms of kindness trust, compassion and understanding about my pet, willingness to answer questions and never showed impatience when talking on the phone. All the agents are extremely kind. They explained their policy thoroughly and there were no hidden charges or confusing verbiage in their policy which could be misinterpreted. After the required waiting period before the policy kicked in, and I filed my first claim, there was no resistance or bad attitude that you often get when filing claims with insurance companies. They are friendly and act as if they really want to help you and are glad to honor their claims. They are very efficient and prompt in payment. I recently went through a very tough procedure for my little dog and they worked very hard to pre-certify in time, and the agents at Embrace actually showed compassion with understanding of what we were going through. This is an exceptional Pet Insurance Company and I have told many about it. I have another dog at home and I wish she wasn't too old to insure, because I would love to continue to support this company with my other pets.
Age of Pet