Exceptional Customer Service

Out of 10

My vet recommended Embrace for our new dog and I'm happy that I took her advice. Our first interaction with the company resulted in a super-fast turnaround of our wellness claim, along with quick processing of our dog's orthepedic waiting period waiver. I received a prompt, personal email that both were received by the company and were being worked on. Then I got a follow-up checking to see that I got my check! Just great work. Keep it up!

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