There were various situations that slowed the process down. Among them is the fact that I had to change the name and the policy for personal reasons. Also I moved from B.C. to Alberta, and I understand that there was a heavy load of claims, and staff illness played a part in it. Overall I am extremely grateful that I had this insurance as there could have been a very different outcome without it. I have a German Shepherd/St. Bernard pup, 9-1/2 mos old when she contracted the Parvo Virus (which she had been vaccinated for). Calgary North Vet Hospital took very good care, and cured her. My thanks also goes out to the Drs. there.
Age of Pet