Our Pitbull mix, Petey, contacted Tetanus last month. Our vet said that of all the thousands of dogs he sees, maybe 1 in 10-20 years will they see Tetanus in a dog. This required a few days of hospital stay and a great deal of antibiotics over a 4 week period. Our claim was almost $2400 and pet plan paid it all except our deductable! Not only did they pay it all back but we received a check within a weeks time of sending all the completed paperwork. We thought that Petplan would contact the Vet for the paperwork so we only sent the claim form but we were contacted in just a couple of days that we needed to send Petey's full medical records and after that was faxed to Petplan we had a check the next week. I've called Petplan a few times with questions and the staff was always very friendly and helpful and comforting.The doctors/staff at VCA Hospitals-Upland and Petplan saved Petey's life.