On the fence about VPI

5
Out of 10

I've had VPI for 12 years when both my shelties were just puppies. During that time one sheltie became ill with Cushings. VPI was quick to reimburse. Then about 6 months ago my other sheltie was diagnosed with liver cancer and passed away 3 weeks later at the age of 12. VPI was a little slow to reimburse. I notified VPI that my dog had passed away and received nothing from them. You would think they would send a condolence as my vet and emergency care facility did. My surviving sheltie with Cushings must have monthly medication which VPI has always been quick to reimburse until lately. All of a sudden I'm getting my claims kicked back wanting more information. They've had the same information for the past 4 years on her medication. When I called they told me they just needed the veterinarian script for their records. I asked if they call my vet and have it faxed to them. They would not do it. I was flabbergasted to say the least and so was my vet. I might be looking into another insurance company however I'm concerned since my sheltie is 12 years old and has a chronic condition.

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