My 5 month old golder retriever needed surgery to correct a growth plate fracture on his left leg. Embrace processed my claim in a matter of days and I received payment in under a week. The customer service and response time was very fast friendly and professional for any questions that I had. The most important part was there were no surprises when it came to the reimbursement. I was reimbursed based on the plan that I signed up for. I would highly recommend embrace.