Out of 10

I would NEVER recommend this insurance company to any pet owner. In the time we had this insurance we submitted two claims and with both claims they gave us any extremely difficult time and paid out nothing. We piad over $58 a month for our precious pug to help with vet bills when they arose and it was a complete waste of money. Although when you initially sign up they promise you the world. None of it is true and I wish we never wasted our money on pet insurance because we were far better off paying out of pocket. Every claim we submitted from a tumor to a rash they found a way to deny the claim and it took months of phone calls, emails and vet letters trying to clarify and still no payout. This companhy is a huge rip off....

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Skin problem

Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 09/26/2011

Hi Amy,I wish I had some more information about your policy so that I could look up some details and provide you with some more insight.
We strive to be very "black and white" with what is and is not covered by providing a copy of our policy for viewing on our website as well as a detailed FAQ section. If you and your veterinarian disagree with the claims outcome, I encourage you to pursue our claim dispute process. We would also appreciate your feedback as to which pieces of information were unclear to you at the time of enrollment so that we can improve in the future.

Posted: 09/27/2011

Most of the reviews here are written by people who had claims paid, so it appears most claims are quickly paid.
If you actually had claims which you feel were unfairly denied, you should explain them so the review has benefit.