BEWARE....Pets Best has changed dramatically!

Out of 10

I had Pets Best for several years. I was pleased at first but have had several problems with them recently. They told me they would cover a treatment (after an extensive detailed conversation) and then changed their decision AFTER I went ahead with it. I heard they were bought by Aetna recently, and since then, my vet has said that many of his clients have had trouble with them not covering things they did before. Beware of them....I am looking to switch to another company and am very upset with them. I feel I was treated very unfairly and unethically.

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Claim Amount
$100 - $500

American Shorthair

Age of Pet
Over 8 years

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Posted: 09/17/2010

Without specific details, we’re not able to provide additional insight into this situation. Pets Best does not pre-approve claims, but our Customer Care representatives are always available to help explain what is and isn’t covered by our plans. A list of what is not covered is provided on our website at as well as in our policy form.