10/10 Received call from CEO herself !!!

Out of 10

I would have never expected to get a call from the CEO of a company but it happened today. I had a different understanding of a possible Cruciate Ligament injury then what the customer service rep informed me. I received a phone call from the CEO herself asking how she could assist, after a brief conversation we resolved the issue. I have never had the CEO of a company call me in regards to a complaint before and that shows that they truly go above and beyond to resolve issues. I'm expecting many years of enjoyable service with them...

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Posted: 11/09/2009

Wow! That is amazing! Maybe some other companies should take a page out of her book! This is very impressive as we are looking for insurance.

Posted: 12/27/2009

Sorry, but I don't see what all the fuss is about. The owners of the companies and their CEOs do call their clients all the time.