Responsive, pleasant, reasonable turn-around

Out of 10

I've had VPI for about a year, and it's my first experience with pet insurance. I've been VERY favorably impressed by VPI's service. All of my experiences submitting claims and with VPI staff have been extremely positive. I'm always notified by e-mail when they receive a mailed-in claim, and turn-around on the claim is prompt. I would be happy if my own health care insurance company was as responsive and pleasant to deal with!!

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