Great company, never had problems

Out of 10

My cat was scratching her stomach raw and my friend's sister was a dermatologist vet who recommended I get pet insurance, Pets Best in particular, before I see her, since they had good coverage for specialists. I ended up participating in a vet dermatologist trial that did not require insurance but subsequently my cat got very sick with triaditis (inflamatory bowel, pancrease and liver) and within the span of six months I spent about $5,000 out of my own pocket on care for her. Pets Best covered the specified 80% (minus food and extra nights that I boarded her) and I got close to about $4,000 back. They dealt directly with the vet for any questions (requesting records) and informed me they were doing so and each claim receipt and status was clearly communicated to me. They've worked great for me and I'd recommend them to others.

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