Watch Out!

Out of 10

Inconsistent reimbursement. They did very well with one of my cats, and NOTHING (!!!) for the other one. Wouldn't recommend them because of this inconsistency. Also, no real assistance via telephone regarding protest of their non-payment. Lots of paperwork needed to request a review, including several LAYERS of review. I canceled both cats' policies and went to another provider.

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Skin problem

Claim Amount
$500 - $1000

Domestic Shorthair

Age of Pet
1 - 8

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Posted: 09/07/2010

Thank you for your feedback, Ko. We’re sorry that you decided to cancel your policy and that you feel you didn’t get the service you were looking for. We strive to serve all of our customers with the utmost care, as many of the Pets Best Insurance policyholders that have posted reviews on this site have experienced.
Exclusions to our policy are listed on our website at and in your policy form. Our Customer Care representatives are always available via phone or email to help clarify what is and isn’t covered by your policy.

Typically, our claims process takes less than 5 business days and we have a very simple appeal process. Instructions on submitting appeals are in your policy or you can call our Customer Care team at 877.738.7237 to initiate an appeal.