Quick Payment w/ no Argument

Out of 10

Read your policy !! We recently submitted two claims, one for each dog. One bill was approximately $200 and we received reimbursement in the amount of $110 promptly and without argument. We submitted another bill for over $5000 for surgery regarding a foreign object in both the intestine and stomach. We promplty received payment in the amount of $1300. Both dogs are on the routine plan with limited payout. However, I cannot blame VPI for my choice of insurance. I was happy with the customer service and prompt payment however, if your pet only goes to the vet for major issues the plan does not make sense.

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