they try to find loop holes to deny your claim

Out of 10

watch out for these people. they are still insurance people. they will try to find any loop holes to deny your claim!
i took my dog in for a emergency visit cause of pain somewhere. obviously my dog was experiencing pain somewhere so i took him in. i filled out all the paperwork as their website posted only to find out that they had denied it. apparently i didn't check the box that was associated with "previous condition or not". it was a ER visit! ofcourse it wasn't previous! it was the first time my dog had behaved that way! if they had read the medical report that was also submitted with the claim, then it would have been perfectly clear! but i guess they have a bunch of dumb auditors....
good luck if you have Pets Best! this is my personal story and just wanted other people to know!

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
Under a year

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Posted: 06/08/2010

Pets Best claim forms don’t ask if the reason for the visit was a pre-existing condition. Depending on the condition being claimed and the length of time you’ve had a policy, Pets Best may request medical records to determine whether or not the condition being claimed is pre-existing. Any illness or injury that begins before your policy is effective, or during your waiting period, will be considered “pre-existing” whether or not the condition was previously diagnosed. If you’d like to provide additional documentation we didn’t have when we first reviewed the claim, we would be happy to re-evaluate your claim. Instructions on submitting appeals are in your policy or you can call Customer Care at 877-738-7237 and we’ll be happy to email you a copy and answer any questions you might have about the appeals process.

Posted: 06/15/2010

Pets Best DOES ask if the condition was treated before. It may not be worded that way but it does ask if treatment is on going. I find Pet Best to be cold and to have a bad attitude.