These guys are caring, empathetic, responsive and very customer oriented! I was just sharing with my vet's office today how grateful we are that we have Embrace as our pet insurer. They respond to claims quickly, gave me a pre-certification approval within 3 days of receiving it, and their policy coverage is easy to read and understand. I can't imagine being a pet parent without Embrace. Carrie Harviel in particular, has been an exceptional representative of Embrace Insurance!