Be Aware Of The Pre-Existing Condition Clause

Out of 10

I had insurance on 2 cats with this company for about 10 years. Overall I would say they are fair. The biggest drawback is the "pre-existing condition" clause. I have never looked into any other company policy and, therefore, am not aware if this is common practice. It seems to be a major source of complaint by many and can prove to be devastating upon an animals illness. After my cat died, I filed the claims for medical reimbursement and was at first denied because they considered his condition "pre-existing". I spoke to several women in the office regarding the matter and they were so very nice. After I explained the complete story of my cats illness, one suggested that I put those facts in writing and file a formal appeal. After 2 letters from me and one from my Vet, the company became aware that there was no "pre-existing condition" and paid fairly on the claims. My advice is keep good records so you can deal with facts if necessary.

Did you find this review helpful?
Claim Amount
Age of Pet

Leave a comment

Enter the characters shown in the image.