They have different plans to choose from. There's a $100 deductible followed by 80% coverage. Covering medicines requires a higher plan. We went with the advantage plan which does not cover the medicine however covers everything else including everying in an annual checkup. You download the claim form off their website, you then either mail, email or fax it in. You can see all the claims you have submitted on their site as well as track the reimbursments. Also they pay in a couple of weeks. We have had no problems at all and are very pleased.
Age of Pet