Terrible customer service, list over a 1000$ in claims, lots of excuses

Out of 10

Can’t submit claims online or review past claims. Months before you get a reimbursement, several calls , missing documents....I do not recommend this company

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Claim Amount

French Bulldog

Age of Pet
1 - 8

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Posted: 09/15/2020

Hi Natalie, We appreciate your feedback and apologize for any frustration our claims process may have caused.

We are happy to share that we recently launched a new self-serve customer portal where you can now submit your claims online, view the status of your claims, access your policy documents, and much more simply by creating an account at portal.petsplusus.com!

If you have any questions or require assistance with setting up your online account on the portal, please contact us at 1-800-364-8422 or info@petsplusus.com.

Maria, Supervisor Business Solutions, Pets Plus Us