Embrace-Extraordinary

10
Out of 10

Okay, I'm the traditional skeptic but when two collie puppies joined our household last year I decided to purchase pet insurance. The first year policy ended on July 21 and one of the dogs was injured on July 22. Luckily, the policy was on automatic renewal. The outcome?
*Amazing customer service
*Claim forms with pet information and insurance ID info
already filled in and down-loadable as pdf files.
*Exceptional turn-around time.
-7/30 faxed both dogs medical hx and vet notes
-7/4 EOB completed(wellness benefits reviewed, too!)
-7/5 phone in direct deposit info
-7/7 claims completely paid and money in bank!
*$857 vet bill covered as stated at 10% copay
less $100 annual deductible
*annual wellness plan benefit pd full amt
per dog
The customer service was phenomenal that included rapid email communication and courteous HUMAN telephone assistance.

Did you find this review helpful?
Injury/illness
accident-laceration near eye
Claim Amount
$500 - $1000
Breed

Collie

Age of Pet
1 - 8

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