About a year ago after an unfortunate incident where our puppy broke her leg and it costing us a few thousand dollars, we decided to get pet insurance. After alot of research we decided apon pet plan after reading all the positive feedback and reviews.Last month we noticed that our Lola' breath smelled different and noticed her back molar wasn't quite right!! The vet determined that she had to have her tooth removed and we scheduled immediatly. The claims process was painless and very quick to determine. We recieved our cheque in about 11 days, and were so thrilled with how it was handled. We recommend highly to everyone we know with pets.