I am very happy with my decision to purchase pet insurance for my puppy, Madigan. Besides the normal puppy shots and neutering, part of which was covered under preventive care, he had an episode of vomiting and diarrhea for 2 days. We never did figure out exactly why. We figured out why NOT! The claim I submitted was paid promptly and without hassle. I was impressed. Hopefully my little guy won't have any more health problems for a good, long time. I was uncertain about buying insurance for a puppy, but it has already been well worth it. I can make decisions based on the doctor's diagnosis, not on economics. I was totally impressed with the service and would recommend it to my friends. Thanks!