Doesn't take much to become a 'risk'

Out of 10

We've had Petsecure insurance for a year and submitted claims for two emergency surgeries (foreign object ingestion) and a skin condition that has actually now started to clear up. Our Great Dane is now over a year old and things seem to be settling out in a sense. However, upon the semi-annual 'risk review', we were thrown into the high risk group and were dropped from 80% coverage to 50%. In their letters to customers, Petsecure likes to promote their showcase examples of 'top claim' high payouts, but those are all single case scenarios. The company is very good at quick claim processing and will rapidly approve and pay initial or periodic claims; we were initially very happy with Petsecure. Rest assured if you submit more than a couple of claims, you too will quickly become a risk to their profits...and their shareholders. We are now disappointed in Petsecure, and are shopping around for a different company that won't penalize their customers for accessing benefits.

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Skin problem

foreign object ingestion
Claim Amount
Over $1000

Great Dane

Age of Pet
Under a year

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Posted: 06/26/2011

I had a similar situation - don't feel I was told about an exclusion until I made a claim for a similar issue well over a year later...feel like I got blamed for it..we all know dogs are not going to say " yea time I won't do that I learnt my lesson. Glad yours worked out but they are giving me the run around

Posted: 06/09/2010

Steve, thank you for your review. I would be very happy to discuss your concerns and to review your file with you as the blanket statement you make above is not true in all cases as each case is unique. Certainly based on the information you have provided above the change to 50% does not seem to be justified but I would need to look at your file for the specifics. Please contact me at or by telephone at 1-800-431-3132 ext 7341.
Sincerely yours,

Randy Valpy
President and Chief Executive Officer

Posted: 06/12/2010

Petsecure's President Randy Valpy took the time to contact me to discuss our case. The company continues to exhibit very good customer service/relations, and consequently we have decided to remain with Petsecure.