I filed a claim over three weeks ago, no phone call, email, or payment yet

Out of 10

I will be shopping for another insurance company. I filed my first claim over three weeks ago and have had zero response.

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Claim Amount

American Shorthair

Age of Pet
1 - 8

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Posted: 08/10/2020
By: Petplan

Hi Kim,

It can take up to 30 days for us to process your claim depending on how much claim volume we have to get through at the time and if we have all the necessary paperwork to properly assess your claim. It usually doesn't take us all 30 days but I did want to as transparent as possible. I just looked today and it seems that your claim for Phoebe was just assessed and paid out so you should have your check in the next few days :-)