TAKES TOO LONG

6
Out of 10

My first time buying dog insurance. Their portal is easy to understand & their agreement. However, their customer service is HORRIBLE. They take days to respond or half an hour just to a simple text. What's the point of an online chat if none of your agents are on? Also, I uploaded a claim on the 13th and it still has not been completed. What is TAKING so long? They claim to process claims fast but that is so not true. I did get my other claims back faster (flea wellness).

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Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
1 - 8

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