Won't let me cancel my policy!

1
Out of 10

I talked to customer service asking them to cancel my policy due to bad reviews but the person I talked to will not cancel it to my request. He went on and on to convince me not to cancel it. I was already begging him to the point that I was so furious at him for not letting me cancel my policy. He wants me to listen to his nonsense marketing talk so I wouldn't cancel it. I even told him that I am pregnant and in a financial problem but he is stubborn. He doesn't care that I am already upset, begging, and yelling for him to cancel my policy. He would not even let me talk to another agent or their manager so I can complain. Last I know, the customer has the right to cancel their policy as long that they are in contract with them. This person clearly has some personal issues or just bad customer service.

Did you find this review helpful?
Injury/illness
none
Claim Amount
Under $100
Breed

Dachshund

Age of Pet
1 - 8

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