Watch out..I had this pet insurance for over a year on my mixbreed shepard dog which was adopted from a shelter 7 years ago.
When I signed up for pet insurance I set them medical bill detail recipts for time frame from when I had the dog 7 years..and current handwritten vets notes for the vet that treated my dog for the last 3 years. One year later, When I filled my first claim for under 500.00, I did not hear from them for about two months...So I called and was told that they need HAND WRITTEN VET NOTES FROM EVERY VET THAT MY DOG HAD EVERY SEEN,...Well PETcare HAD ALL THE DETAILED MEDICAL BILL RECEIPTS! NOT GOOD ENOUGH, .AND THEY LOST HALF OF THEM THAT I HAD SENT. .I tried to call all the vets that I had not seen in four to seven years ago...and try to get the handwritten notes ...for the medical bills which PetCAre already had....Only the 03 vet still had the file with the HAND WRITTEN NOTES IN THE FILE. The other two vets...no longer had the file as it was over 5-6 years ago, and they do not keep records for inactive customers. had to call Pet Care back and tell them that the other two vets no longer had the file as it was 6-7 years ago and I was no longer a customer.
PetCare said to get a hand written letter from the other two vets stating that they no longer had the files with the hand written notes and had been destroyed. Well to say the least the other two vets laughed at me and wanted to know if I had the Medical Bill Records for the Treatment that was done when I used these vets...I said I had sent the Petcare Insurance every bill that I had from when I adopoted my dog from the shelter...Quote" Good Luck Getting Paid as the law says you only have to keep Pet Records for two years for NON Customer then they are destroyed".
My dog has been at 4-5 different Vets in Seven Years since I move around a lot.
To say the least I have not been paid for my claim and have paid this company PETCARE over $ 349.00 for a year
No one answer the phone ....On hold for 1/2 OR MORE OR THE PHONE NUMBER IS BUSY!...Now here in month three after you hold for 1/2 hour they have hired an answer services....SAVE YOU MONEY....JUST AS BAD AS VIP.and some of the others..!
Leave message and they claim will call you back in 30 hours....I have only gotten one of my many calls returned
NOT WHAT THEY STATED ON THE WEB SITE! AND I EVEN READ THE FINE PRINT!
I feel like crap as I had give the about 20 new customers..Well I will be telling the to watch this company or get PETBEST!
Buyer beware! I think it is high time ! That some starts a real Pet Insurance company.
How many people do you know have doctors (vet) hand written notes in their pet file? Most of us keep medical records bills because it list what was done and the treament your dog had.
Send the word out...IF you use these people you MUST HAVE HAND WRITTEN VET NOTES TO BACK UP YOU VET BILLS FOR THE LIFE OF THE PET!
THIS REALLY MAKES IT HARD TO ADOPT A PET A SAVE A LIFE!..I'M SURE THE CEO OF PETCO..IS NOT GOING TO LIKE THIS! IT PUTS A BURDEN ON PEOPLE WHO MOVE AROUND ALOT!
WILL START SEND STUFF CERTIFIED MAIL!