Petplan is a Horrible and Unethical Company.

Out of 10

My 9 month old puppy was diagnosed with hip dysplasia several months after my coverage began and they pre-approved all the expenses for his x-rays and surgery. I went ahead and paid for thousands of dollars worth of treatment, only to get the payment DENIED by the insurance company. They are now saying that it was a pre-existing condition, even though they had pre-approved it before. They're unethical and will screw you over if they can.

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hip dysplasia
Claim Amount
Over $1000

German Shepherd

Age of Pet
Under a year

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Posted: 03/27/2011

My puppy also has hip displasia, and we had NO ISSUES getting all claims paid for her surgery. She was covered by Pet Plan months before being diagnosed. There was never an issue of receiving the promised payment from Pet Plan. In fact, payment is super fast! Within 5 days of submitting I get check. HAs this person tried calling them to contest or complain? They are always very willing and ready to help, when I have called.