Out of 10

I have been insuring my pets through VPI for nearly fourteen years. In the beginning they handled claims promptly and covered most of the expenses. As time has past, they reimburse less and less. Recently they have been employing stall tactics. A year and a half ago, a claim was temporarily rejected since there was "insufficient" informaation provided. The surgeon had written the cat had sugery due to ruptured achillies tendon. The receipt enclosed was detailed as to charges for examination, surgery, anesthesia. etc. How much more explicit does the information need to be? A month ago I sent in three seperate claims by fax - a regular exam for one pet, and an emergency and regular exam for the other. The faxes were sent over a two-hour period. I received three "determination" of benefits all temporarily rejecting the claims submitted since the documents received were "illegible" or data was blocked by another document. So what was it? I am planning to mail in the documentation and wait for the next stall.

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