DON'T USE THIS COMPANY - change policy after claim

1
Out of 10

DO NOT GET INVOLVED WITH THIS COMPANY!! PET CARE PET INSURANCE IS A TERRIBLE, TERRIBLE COMPANY!!!!
I have a male cat which has had one (1) UTI issue (and he is 8 years old now) and carried a policy with Pet Care Pet Insurance on him. First they put a temporary exclusion on the policy for any UTI issues. After I complained and showed about 30 pages of documented health history where he was fine and didn't have any problems (this took about 4 months of my life), they removed his exclusion.

Then I had a disagreement with one of the Customer Service Supervisors regarding another claim (this was a mouth problem - opposite physical end of the cat) she had the exclusion reinstated. I had had him insured with Pet Care Pet Insurance for about 4 years.

When I complained, they said that I would need to talk with someone in underwritting but that they didn't talk to customers. (Yes, this is exactly what they told me - I needed to talk with someone that wouldn't talk with me!)Well, I don't have another 4 months of my life to spent on the phone trying to go up the 'chain of command' to speak with someone that actually cares. If they were headquartered in the US, I would file a complaint with the FTC (Federal Trade Commission), but since their HQ is in Canada there is nothing I can do.

If I could rate this company any lower than a "1" I would. BUYER BEWARE!

Obviously, I am not the only one to experience, their bait and switch policy tactics.

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