My 3 year old Shepherd Lab mix Hugo tore his Cruciate Ligament and needed TPLO surgery. Anyone who has experience with this injury, knows it can be traumatic for both the dog and the owner. I could not be happier with the service I received from PetPlan. I was a policy holder for a little more than a year when Hugo injured himself, and they paid the whole amount of the surgery (minus my plan deductable) which came to almost $5,000. Then during his recuperation he broke the injured leg which brought our expenses even higher due to the extra care. PetPlan paid for every pill, x-ray and even rehab, totaling close to an additional $1,000 (so far). Our adjuster was as nice as she could be, a great comfort in such a worrisome time. The checks were received within 2 weeks of submitting our claim form. This is the first insurance plan I have ever had for one of my dogs, so I did not know what to expect - with the service we received, I highly recommend it if you are looking for a reliable insurance plan when your dog gets sick or injured. Our experience has been a great one and I hope we can continue to count on them for Hugo’s whole life. Thank you PetPlan!